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News for Members

15 March 2016

CCA Annual Convention - ‘Enhancing the Customer Experience’

The CCA's Annual Convention on Wednesday 4th May promises to be a 'must attend' event for our members and partners, with a stimulating programme of activities and speakers already lined up.

Our venue this year is the centrally located Radisson Blu Hotel, East Midlands Airport, only a 2 minute bus ride from the airport and next to the M1 with plenty of free parking for our delegates.  The hotel boasts delicious food, great service and a fabulous spa and swimming pool which our overnight guests are welcome to take advantage of. 

The theme of the convention is 'enhancing the customer experience' and we'll be looking at how a customer-centric culture can evolve and be sustained at the heart of all of our business activities.  The spotlight will be on the Financial Conduct Authority (FCA) and we'll be reviewing the impact of the authorisation process on the Home Credit industry generally.  

We're delighted to welcome Paul Johnson, Director of the Institute of Fiscal Studies and well known commentator on economic and public policy issues as our keynote speaker this year. Paul joined us at the 2013 convention where he presented his view on the economy and he'll be reviewing what's happened since and where we're going over the next few years. 

The FCA's afternoon interactive workshops on 'Affordability' and 'What FCA supervision means for a member' are expected to generate a lively discussion and some food for thought for our delegates too.

The event will culminate with a gala dinner, entertainment and a raffle in aid of Cancer Research UK.  There will be plenty of networking opportunities for delegates, not only during the dinner but throughout the day during the numerous breaks.  

We look forward to seeing you there but in the meantime you can download more information on the event by clicking on the links below:

Download the convention overview and booking form

Download the full convention brochure

Booking forms should be returned to the CCA no later than 20th April 2016.

CCA News

CCA News - January 2015 cover

Our quarterly magazine, CCA News, keeps our members up to date with all the latest news and issues affecting the home credit industry.

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