Information for consumers

Getting the most out of your relationship with your home credit lender


Managing your Borrowing

This CCA leaflet provides helpful advice on how to choose the loan that is right for you, the cost of borrowing and paying off your loan.

Download the leaflet now - PDF


CCA Customer Complaints Procedure

Download the CCA Customer Complaints procedure - PDF


Data Protection Guide

Download our Data Protection Guide - PDF

CCA News

CCA News - January 2015 cover

Our quarterly magazine, CCA News, keeps our members up to date with all the latest news and issues affecting the home credit industry.

Download CCA News