Advice and Complaints
If you have a complaint about a CCA member, please contact our head office on 01244 394760.

If you need guidance on how to make a complaint or prefer to complete a complaint form you can download the CCA’s Customer Complaints Procedure leaflet.

Alternatively you can contact the Financial Ombudsman Service. Full contact details can be found on their website -

Data Protection
Consumer Credit Association members are very careful about how they treat their customers' personal data and they must comply with the Data Protection Act 1998.
To help you understand how CCA members, credit reference and fraud prevention agencies may use your data, we have produced a handy guide  which answers the most common questions that we are asked by consumers.  Download our Data Protection Guide.

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